From registration and payments to bonuses and betting rules — find clear answers to everything in one place.
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Browse the categories below to find the information you need.
Registration & Account
Answers to questions about opening a new account, updating your details, and managing your account.
Login & Security
Everything you need to know about logging in, resetting your password, and keeping your account secure.
Deposits & Withdrawals
Solutions for all payment methods and transaction issues, including Mobile Pay, Nagad, and Rocket.
Bonuses & Promotions
Terms and conditions for the welcome bonus, cashback, free spins, and referral bonus.
Betting & Games
Answers to general questions about Sports Betting, Live Casino, odds calculation, and games.
Support & Contact
Information on live chat, email, the complaints process, and expected response times.
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Registration & Account
To register, you'll need an active Bangladeshi mobile number, your full name, and date of birth. You must be 18 years of age or older. A valid email address is helpful but not required.
Not at all. Creating an account at krx18 com is completely free. You only need to make a deposit when you're ready to start playing — there's no registration fee.
No. Under krx18 com's policy, each person may hold only one account. Any attempt to create multiple accounts may result in all accounts being suspended and funds forfeited.
Only partially. Your username cannot be changed. To update your mobile number, email, or password, contact the support team — they'll verify your identity and make the changes for you.
Identity verification may be required before a withdrawal. This could involve submitting a copy of your National ID or passport. This is done to protect your account's security.
Login & Security
on the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. If you still have trouble, contact support@krx18com.com.
After five incorrect password attempts, your account will be temporarily locked. Wait 30 minutes and try again, or log in via OTP. If the problem persists, contact support.
Yes, OTP login is just as secure as password login. Each OTP is single-use and expires within 5 minutes, and it can only be used from your registered mobile number.
Yes. You can log in from your mobile, tablet, and computer at the same time. However, always log out after using a public device or an unfamiliar computer.
Deposits & Withdrawals
Payment methods currently accepted at krx18 com:
Mobile Pay – Most Popular
Nagad – Fast Transfer
Rocket (DBBL)
Bank Transfer
USDT (Crypto)
The minimum deposit is just ৳200 BDT. You can start from this amount via Mobile Pay or Nagad. The maximum limit may vary depending on the payment method.
Mobile Pay and Nagad deposits are usually credited within 30 seconds to 5 minutes. Bank transfers may take 1–3 business days. If there's an issue, contact support with your transaction ID.
Under normal circumstances, withdrawals are processed within 15 to 30 minutes. During peak hours, it may take 2–4 hours. First-time withdrawals without KYC verification may take longer.
krx18 com does not charge any fees itself. However, Mobile Pay or Nagad may apply their own transfer charges, which are set by the respective payment providers.
Bonuses & Promotions
Once you register and make your first deposit, the welcome bonus will be credited to your account automatically — up to 100% of your deposit amount. For full bonus terms on the Promotions page View details.
Not directly. Before withdrawing bonus funds, you must meet the specified rollover requirements. In most cases, you need to wager 5–10 times the bonus amount before it becomes withdrawable. Terms vary by bonus.
When someone registers using your referral link or code and makes their first deposit, you'll receive a bonus. The referred person also gets a bonus. Learn more on the Promotions page View details.
There's an option to enter a promo code at registration or during a deposit. Enter a valid code and the bonus will be applied automatically. To find out more about promo codes Latest Promotions View details.
Betting & Games
krx18 com offers betting on 30+ sports including cricket, football, tennis, badminton, basketball, and volleyball. Special markets are available for the IPL, BPL, and World Cup, tailored to what Bangladeshi players love most.
A confirmed bet cannot be changed. However, some markets offer a "Cash Out" feature that lets you close your bet before the match ends and take a partial profit.
The minimum bet is just ৳10 BDT — one of the lowest of any betting platform in Bangladesh, so new players can start small without any pressure.
If a match is cancelled or abandoned, all bets on that match will be voided and stakes fully refunded. For parlay bets, the cancelled match will be removed and the remaining odds recalculated.
krx18 com's Live Casino features Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Teen Patti, Andar Bahar, and a wide range of slots and table games. There are also dedicated tables with Bengali-speaking dealers.
Support & Contact
You can reach us in three ways:
Live Chat – Fastest option, chat icon at the bottom right of the website
Email: support@krx18com.com
Telegram Support Group (link available after logging in)
Yes. krx18 com's support team provides full service in Bangla. Specially trained support agents are available for Bangladeshi players 24/7, seven days a week.
Common issues are resolved instantly via live chat. Email complaints are typically answered within 2–6 hours. Complex issues are resolved within 24 hours at most.
To close your account, email support@krx18com.com. Make sure to withdraw any remaining balance first. As part of responsible gaming, you can also take a temporary break — for details, Responsible Gaming See on page.
About the krx18 com FAQ
Krx18 com is one of Bangladesh's most popular online betting and gaming platforms, with thousands of players every day placing bets on cricket, football, and more, while also enjoying Live Casino. Naturally, new users tend to have plenty of questions.
This FAQ page is designed to answer the most common questions from krx18 com users — covering everything from registration and deposits to bonuses, betting rules, and how to reach support, all explained in plain, easy-to-understand English.
If you're new to krx18 com, start with the Registration section. If you already have an account and have questions about payments or bonuses, head to the relevant section. Use the category buttons above or type a keyword in the search box to find answers quickly.
Tips:
If you can't find your answer on this FAQ page, email us directly at support@krx18com.com or start a live chat. Our support team is available 24/7 to help you in Bangla.
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